Refund and Cancellation Policy

Last updated: 18 October 2026

Tessence Academy aims to resolve purchase issues fairly and in accordance with applicable consumer law.

Digital downloads

Because a downloadable workbook can be accessed immediately, change-of-mind refunds are generally not offered once the file has been successfully delivered or accessed, except where required by law. If a file is missing, inaccessible, corrupted, materially different from its description or a duplicate payment occurs, contact us with your order reference so we can provide a working copy or assess a refund.

Live courses

Cancellation and refund eligibility for instructor-led courses will be communicated before payment and may depend on whether classes have started, sessions have been attended, and the reason for cancellation. If Tessence Academy cancels a paid course and cannot offer an acceptable alternative, we will offer an appropriate refund for undelivered services.

Mock test appointments

Mock-test requests do not reserve a slot. The appointment is confirmed only after the time is agreed and payment is completed. Rescheduling or cancellation requests should be made as early as possible; eligibility for a refund or alternative appointment will be explained before payment. If Tessence Academy cannot provide a paid assessment or an acceptable alternative, an appropriate refund will be offered.

How to request help

Contact us via our contact details with the purchase date, product/course name, payment reference and issue. We will review the request and communicate the resolution and any applicable processing timeline. Refunds, where approved, are returned through the available original payment method or another agreed lawful method, subject to payment-provider processing times.

Nothing in this policy overrides mandatory statutory consumer rights.